12/11/2023 0 Comments Rakuten viber![]() ![]() THE Japanese firm’s tweaking of the Viber app would include the “Business Inbox,” which it described as “a dedicated space for brand-user interactions, accessible directly from an individual’s regular ‘Chats’ screen.” ![]() With users and businesses in mind, Viber’s updates provide a better customer experience and brand engagement. Constandache cited studies that showed 71 percent of consumers expect companies to deliver personalized interactions and 82 percent of organizations plan to implement a strategy to bring better value to customer through services. In a nut shell: minimum stats with a maximum value,” she added. “However, when it comes to Viber, what it means is that we want to maximize our utility and spending space in order to become a single gateway to manifold services, wherein users can do everything that they want or as many things as they want within one app-which happens to be the Viber-anything from ordering food, texting, paying bills, shopping. “Superapp is not a concept that is foreign to the Philippine market,” Constandache said during a dinner the firm hosted for reporters last Thursday. announced it launched two new features of its Viber product in a bid to develop the messaging app into a one-stop-shop platform this year.Īccording to Rakuten Viber Chief Revenue Officer Cristina Constandache, their ambition is to help brands build awareness, generate interest, drive conversion down to taking care of the users and the after-sales care. ![]()
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